Listen to all type of customer signals

To improve satisfaction || To reduce cost to serve || To grow revenues

How to do that ?

.How?

Listen to your customers

Connect to all the customers
data sources and extend the
scope as broad as possible.

Analyse in-depth

Leverage all the power of
analytics to identify strengths
weaknesses, risks and opportunities.

Make the right decision

Prioritize data driven decisions
regarding their impacts to ensure
Marketing plan effectiveness.
What we do ?

.Custics?

The customer analytics marketplace

Freeware platform

Application connectors
Cleansing and modelization
Predictive algorithms

Dataviz of customer base

Web interface free access
Data mining and dataviz
Benchmarks by industry

Experts community

Organised into 3 business units
CustServ|Data Science|Web dev
Results-driven culture
What for?

.What for?

These use cases are intended to help frame thinking. Remember the sky's the limit.

Customer segmentation

How to effectively segment your customer base?

Customer Journey

What are the lessons learned of a customer journey?

Customer Service

How to turn the cost center into a profit center?

Voice of Customer

Our customers, what do they expect of us?

Outbound Marketing

What is the most efficient model for our Marketing campaigns?

Next Best Action

What is the best segmented or differentiated customer strategy?

How much does it cost?

.How much?

One might say Pay as you grow but we prefer Pay if you grow. Now, your success is our success.

Proof Of Concept

  • Descriptive analysis
  • based on a representative dataset
  • Data Analyst
  • Interface demonstration
  • 1st insights within a few days
  • Here are some usecases!

Prototype

  • Desktop tools
  • 100 Gb of customer data
  • Data Analyst and Consultant
  • Discovery report
  • A 8-weeks project
  • Revenue-sharing to define

Pay if you grow

  • Cloud tools
  • 1 Tb of customer data
  • Data Analyst and Consultant
  • Recommendations and benchmark
  • 3md per month to assist you
  • Revenue-sharing to define
Custics, the customer analytics marketplace

Apply for a proof of concept!